Nation's Blinds · Warranty Policy
Covered by the Makers, Serviced by Us
Every treatment we sell is backed by its manufacturer's warranty — Hunter Douglas, Graber, or Norman. Coverage terms vary by product line and can change, so the current terms always live on the manufacturer's own warranty page; the direct links and phone numbers are all below.
For Warranty Claims, Go Straight to the Source
The fastest path to a warranty fix is the manufacturer's own warranty team — Hunter Douglas and Graber each run dedicated consumer service lines and portals staffed by people who handle these claims all day, ship parts directly, and know every product by model number. Their direct lines and registration pages are all below; have your proof of purchase handy and most claims start moving in one call.
One exception: Norman routes warranty claims through your servicing retailer — that's us — so for Norman products, reach out and we'll run the claim for you.
And if you ever get stuck, can't find your receipt, or aren't sure which brand is on the window: your order and specs are in our files. We're glad to point you the right way.
☎ (571) 407-7981The Three Manufacturers, Direct Lines & Warranty Pages
Each maker publishes and maintains its own warranty terms — coverage periods differ by product and component and are updated over time, so always confirm on their current pages:
Hunter Douglas Warranty
- Covers defects in materials and workmanship, with terms that vary by product line and component
- Coverage periods differ across products and are updated by Hunter Douglas over time — check the current warranty page for your product's exact terms
- Repairs or replacements are made with like or similar parts
- Registering your product speeds any future claim
Worth knowingLike all manufacturer warranties, coverage excludes normal wear and tear, misuse or alterations, element exposure and fading, and shipping or removal/reinstallation labor — see Hunter Douglas's current terms for the full list.
Hunter Douglas consumer line: (800) 789-0331
Graber Warranty
- Covers original defects in materials and workmanship, backed by Springs Window Fashions, Graber's maker since 1939
- Coverage periods vary by product and component — the current terms live on Graber's warranty coverage page
- Claims require the original sales receipt — we keep your order on file, so this is never a scramble
- Repair or replacement of defective parts or products at SWF's determination
Worth knowingStandard exclusions apply (wear and tear, improper use or installation), and warping claims may be held up to 12 months for humidity acclimation — see Graber's current terms for specifics.
Graber customer service: (877) 792-0002 · warranty claims: (800) 221-6352
Norman Warranty
- Covers defects in materials and workmanship, with terms that vary by product line and component
- Coverage periods differ across Norman's collections — confirm your product's exact terms on Norman's warranty page
- Claims run through your servicing retailer — that's us — with proof of purchase
- Repair or remake of defective products is the remedy under Norman's terms
Worth knowingStandard exclusions apply (wear and tear, unauthorized repairs, element and humidity exposure, fading), and shipping, labor, and trip charges aren't covered — see Norman's current terms for the full picture.
Norman claims go through us: (571) 407-7981 · manuals & support: NormanProductWarranty.com
Coverage periods and terms vary by product line, differ between components, and are updated by the manufacturers over time — the manufacturer's current published warranty document is always the governing source, so check their pages linked above before relying on any coverage detail. Commercial and contract orders carry different terms; ask us for specifics on commercial projects.
A Claim, Start to Finish
Four steps from "something's wrong" to fixed:
Check the label on the headrail or bottom rail — or ask us, since every order we've installed is on file with its brand, model, and measurements.
Your receipt or order confirmation is what the manufacturer will ask for. Can't find it? Call us and we'll resend your order records the same day.
Hunter Douglas: (800) 789-0331 · Graber: (877) 792-0002 (claims: 800-221-6352) · Norman: claims run through us, so call (571) 407-7981 and we'll file it. Describe the issue, share photos if asked, and they'll ship the part or arrange the remedy.
If the fix involves taking treatments down or rehanging them, our installers can handle it — any service cost is quoted before the visit, always.
Warranty Questions
Do I need to register my products for the warranty to count?
Registration is smart but not required — Hunter Douglas states plainly that registering is not a condition of warranty coverage. What matters is proof of purchase, and since we keep your complete order on file, your paper trail exists whether you register or not. We still recommend registering Hunter Douglas products at the link above; it makes any future claim faster.
I bought the house, not the blinds — am I covered?
Manufacturer warranties generally apply to the original purchaser, so inherited treatments typically aren't covered — but they're rarely orphaned: repair parts are often available, and we service treatments we didn't sell. Call us with photos and we'll tell you honestly what's fixable and what it costs.
Does the warranty cover the labor to fix or reinstall?
No manufacturer's warranty does — all three explicitly exclude shipping, removal, and reinstallation labor. What we promise is transparency: any service visit cost is quoted before the visit, and plenty of small fixes cost you nothing at all.
Who do I contact first — you or the manufacturer?
For Hunter Douglas and Graber, go to the manufacturer directly — their warranty teams are the fastest route and their numbers are right on this page. For Norman, start with us, since Norman's warranty runs claims through the servicing retailer. And any time you're unsure of your brand or can't find a receipt, one call to us sorts it: your order is on file.
Not sure where to start?
The manufacturer numbers above handle the claim — and we're one call away for brand lookups, receipts, or Norman claims: (571) 407-7981.